Store Policies
FREE LOCAL PICK-UP
We offer free pick up in Calgary. Select Local Pick Up under Shipping method when checking out.
Pick up times are:
- Monday 6 PM
to 8 PM
- Tuesday 6 PM to 8 PM
- Thursday 6 PM to 8 PM
- Saturday 10 AM to 1 PM
We will need at least one day notice for pick up orders. Please ensure you write down your first choice pickup date and time in the note section when placing your order. We will confirm once receiving the order as well as ensure you have the pick up address. We are located in the southwest of Calgary. This policy is subject to change without notice.
Please bring a your own bag/box with you to carry away your order as I do not provide bags. We moved from Fort McMurray where all non-reusable shopping bags are banned and I really like the idea of using reusable bags or alternatives. Thanks in advance!
PAYMENT
For all orders you can pay online. Our convenient online payment options will accept Visa, American Express, and MasterCard. If you prefer to for your order over the phone, please call us with your card ready. We accept Cash, Certified Cheque, or Money Order, but your order will not ship until we have received the funds. You may pay in person at time of pick up if picking up your order.
We accept only Canadian funds.
Personal cheques will NOT be accepted unless you are willing to wait 5-7 business days after we have received the cheque. This is the usual wait time for banks to clear payments.
All custom orders must be prepaid before the item will be made/brought in. If the item is being made, an image will be sent after the item is completed. Orders being brought in special order do not have a guaranteed delivery date.
SHIPPING
Canadian Addresses ONLY at this time.
All ‘IN STOCK’ items will be shipped within 48 hours. We ship only within Canada at this time.
(2-10 days in Canada, insurance included, taxes added upon checkout)
We tend to reuse boxes and minimize packaging. Don't be surprised if you order shows up in an interesting box!
Mother ease products are only available to local residents. If you live
outside of Calgary and would like it shipped, please visit
http://www.mother-ease.com for ordering information.
$0-$24.99
$5.00 CAD
$8.00 CAD
$50-$99.99
$12.00 CAD
$15.00 CAD
$150-$199.99
$18.00 CAD
Free Shipping!!
If your shipping ends up costing less that the fee, we will always refund the difference.
Some exclusions apply to the shipping fees. This policy is subject to change without notice.
EXCLUSIONS
Due to the weight and/or size of product the following products will have an additional charge when shipping:
Mother ease Diaper Pails
Claudia's Choices Detergent (3.2 kg size)
Seventh Generation Disposable Diapers
Bummis Organic Cotton Diaper Kit
Allens Naturally detergent
TAXES
All orders are taxed following our Canadian provincial and federal taxation guidelines. Orders shipped to Ontario, New Brunswick and Newfoundland will be charged 13% HST. Orders shipped to British Columbia will be charged 12% HST. Orders shipped to Nova Scotia will be charged 15% HST All taxes will be calculated at checkout, based on the parcel's destination. Orders shipped to Manitoba will be charged 7% PST on top of GST. Orders shipped to Prince Edward Island will be charged 10.5% PST on top of GST. Orders shipped to Saskatchewan will be charged 5% PST on top of GST. All diapers will be rebated applicable PST and PST portions of HST after checkout as our software is unable to do this automatically for provinces that charge PST or HST. We hope to have this issue solved in 2012.
SALES
All sales have a specific start and end time and date. Sales will apply only to in-stock inventory and cannot be applied to orders made before or after the sale time frame. This policy is subject to change without notice.
RETURN POLICY
At Adventures of Little, your satisfaction is a priority. All products have a guarantee for quality and workmanship. After receiving your order we recommend only washing one diaper/cover item to ensure you are satisfied with the product. If items are unopened and in original condition we will be happy to refund or exchange them within 30 days from the original purchase date (Note. Sale items are exchange or store credit only). There are NO returns, exchanges, or credit given on used or washed items. Items returned in less than perfect condition will be sent back at the customer’s expense. Custom orders (brought in special or made) can be returned under the same conditions but a 40% stocking charge will be kept by Adventures of Little. A lot of work and extra shipping goes into custom orders.
In order for us to process your return, refund or exchange please email us with the following information:
Full Name
Order Number or Gift Receipt Number
Current mailing address (for exchanges)
Product(s) you are returning with quantities
Reason for return
Please specify if you requesting a refund or plan to place a new order for an exchange credit.
*Returned items purchased with a free shipping offer will have the actual shipping costs deducted from the refund*.
If there is a problem with your order or a product you’ve received please contact us so that we can work with you to make it right!
PRICING POLICY
We try very hard to give you the best possible prices available for the items we offer while maintaining the integrity and value of our quality products and services.
Adventures of Little complies with all manufacturers' minimum pricing policies.
This policy is subject to change without notice.
OUT OF STOCK ITEMS
Adventures of Little tries very hard to always have items in stock. If for some reason you order an item that happens to be out of stock but has not yet been updated, you will be notified. If you do not want to wait for the item and do not want a similar replacement, you can choose to have a refund, Adventures of Little Store Credit, or exchange.
PRIVACY POLICY
Adventures of Little respects your privacy and does not sell, or share your personal or order information, to or with anyone. Information we collect such as your mailing address, telephone number, or email address are used only for shipping purposes and/or to contact you regarding your purchase. We hate spam as much as you do! We do, on occasion, run specials and send out a newsletter that we feel you may find of interest. If you do not wish to be included in this mailing list, please respond to one such newsletter, and we will remove your name from it immediately.
CONTACT INFORMATION
Laurie McGowan
laurie@adventuresoflittle.ca
403-805-6326
2439 Cortina Dr SW
Calgary AB T3H 0B5
GST#827779117RT0001
